Once my connection broke I raised an complaint with the customer care but after that nothing happened for a week. Then as I kept calling them, they gave me an Engineers number and then that Engineer gave me another persons number who straight away said my area doesnt come under her jurisdiction.
By some magic suddenly one person came and said my modem is dead then he went back and today the same modem works. He came back to say he rebooted something at his end. I dont know what it was that he rebooted. Atleast I appreciate his courtesy.
In India everything will be going fine as long as it works the moment it fails you are dead.